Support & FAQ
Find answers to common questions about Reseta.
How do I log a meal?
Take a photo of your plate or pick one from your library: the AI identifies the dish and estimates calories, protein, carbs and fat. You can also scan a product’s barcode (Open Food Facts), enter foods and grams manually, or simply tell Sam what you ate. Your favorites and recent meals let you add a meal again quickly.
Who is Sam, the AI coach?
Sam is a nutrition coach you chat with. Describe a meal, a workout or your weight in one sentence and Sam logs it, even several meals at once. Sam answers your nutrition questions based on your profile and suggests meal ideas that fit your remaining calories. You can type, speak or send a photo.
How is my calorie goal calculated?
Reseta estimates your basal metabolic rate (BMR) with the Mifflin-St Jeor equation, then multiplies it by your activity level. The pace you choose (gentle, balanced or strict) sets your daily deficit. A minimum of 1500 kcal for men and 1200 kcal for women always applies.
Can I use the app without an account?
Yes. At the end of the onboarding, choose to continue without an account: your data stays on your device and the app works the same way. An account (email, Apple or Google) is only used to sync your data to the cloud. AI features (photo scan, Sam, voice input) need an internet connection.
What is free, and what does Premium include?
Free: unlimited manual entry, barcode scanning, weight, activity and step tracking, your full history, and every day 1 AI photo scan (meal photo, library photo or workout screenshot) and 5 messages to Sam. Reseta Premium, monthly or annual (with a 3-day free trial on the annual plan), makes AI photo scans and messages to Sam unlimited.
How do I cancel or restore my subscription?
Subscriptions are managed by Apple or Google. To cancel, go to Settings > Apple ID > Subscriptions on iPhone, or Play Store > Payments & subscriptions > Subscriptions on Android, at least 24 hours before the end of the current period. After reinstalling the app or changing device, tap “Restore” on the Premium screen.
Is my data secure?
Yes. Your data is stored first on your device. With an account, it is synced to Supabase servers in the European Union (Ireland), encrypted in transit, and only your account can access it. We never sell your data and the app shows no ads. All the details are in our Privacy Policy.
Which data is sent to AI?
Only what each feature needs, sent to OpenAI through our server: the image for a photo scan, the audio recording for voice input, and for Sam your message with the useful context (first name, profile, goal, recent meals, activities and weigh-ins). OpenAI does not use it to train its models. The app asks for your permission first, and you can withdraw it in Settings. This applies from version 1.2.5 of the app.
How do I delete my data or get a copy?
In Settings > Danger zone, “Delete my data” erases the data on your device, and “Delete my account” also deletes your account and all your data from our servers. To get a copy of your data, email us at reseta@pidotis.com.